MAPS –
Managing Aggressive People Safely
MAPS offers employees the opportunity to work safely and effectively with individuals who can become assaultive and/or aggressive. MAPS emphasize personal safety for both the client and the professional. This 16-hour (two-day) program offers professionals the opportunity to learn and practice through role-play the following program components:
- Nonverbal cues that an individual has potential to escalate
- Reading body language
- Interpreting behavior for signs of anxiety
- Strategies to diffuse conflicts at the verbal level
- Listening skills
- Paraphrasing
- Reframing
- Questioning
